Dear Valued Partners,
As you may be aware, many of the systems at Royal Canin have been subjected to a cyber attack that affected a number of companies, governments and organizations around the world. Since Tuesday our teams have been working diligently to restore our services in order to limit the impact on your business. We have no evidence that customer or consumer data was accessed or stolen.
We are pleased to inform you that we will be able to restart operations gradually, beginning next week. We cannot guarantee at this stage our ability to immediately have the same service level as before the crisis, but we will do our best to minimize your business impact. We thank you in advance for your understanding and encourage you to contact your Royal Canin District Manager with any questions.
We value our partnership and remain committed to updating you in the coming days.
Kamie Eckert, President
Royal Canin USA
UPDATE FROM ROYAL CANIN:
The company is allowing orders to be placed but they are hand processing them which may result in some delivery delays. We hope to be able to fulfill our client orders but thank you in advance for your patience!